Return Policy
Faulty, Damaged, or Incorrect Products
At Vertex Auto Parts, we are committed to ensuring our customers are satisfied with their purchases. If you receive a product that is faulty, damaged, not as described, or incorrect, we offer exchanges, refunds, or repairs in accordance with Australian Consumer Law. The request for return is made within 30 days from the date of purchase.
Warranty
All products come with a 6-month warranty, covering defects in materials and workmanship. If your product fails within this period, please contact our support team for assistance with a warranty claim.
How to Request a Return
To request a return, please contact our support team at autoparts.vertex@gmail.com. Include the following information:
Your order number:
Description of the issue:
Date of purchase:
Our support team will guide you through the return process.
Refund and Returns Policy
Thank you for shopping at Vertox. We strive to provide you with high-quality auto parts and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
We offer refunds under the following conditions:
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Damaged or Defective Items: If the item you received is damaged or defective, please notify us within 7 days of delivery.
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Incorrect Items: If you receive an incorrect item, contact us within 7 days to arrange for a return and replacement or refund.
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Change of Mind: For items purchased in error, refunds may be issued at our discretion, provided the item is unused, unopened, and in its original packaging.
2. Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at autoparts.vertex@gmail.com or call us at 0403545208 with your order number and reason for return.
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Our team will provide you with a return authorization and instructions on how to send the item back to us.
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Ship the item securely using the provided instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
3. Conditions for Returns
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The item must be returned within 15 days of delivery.
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Items should be in their original condition and packaging.
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Proof of purchase (receipt or order confirmation) must be provided.
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Certain items, such as electrical components or items marked as “final sale,” may not be eligible for return.
4. Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5-7 business days. The refund will be applied to your original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you need to exchange an item, please contact us. Exchanges are subject to product availability.
6. Non-Returnable Items
We do not accept returns for:
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Items that have been used, installed, or altered.
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Items not in their original condition or missing essential parts.
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Items returned after the return window (15 days).
7. Contact Us
If you have any questions about our refund and returns policy, feel free to contact us:
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Email: autoparts.vertex@gmail.com
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Phone: 0403545208
Vertex Auto Parts – Premium quality and reliable auto parts for your vehicle. We offer a wide range of parts to enhance your car’s performance and safety.
